Privacy Policy

1. Introduction

Inferna ("we", "us", "our") is committed to handling personal information responsibly. This Privacy Policy explains what personal data we collect from students, enquirers and website visitors, how we use it, and what rights you have in relation to it.

This policy is governed by the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. Our registered address is 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand.

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We collect personal information in the following ways:

• Contact and enquiry forms: name, email address, phone number (optional), and the message you submit.
• Enrolment: name, email address, payment reference, and the track(s) you enrol in.
• Website analytics: page views, session duration, device type and approximate location — collected via analytics cookies where you have consented.
• Communications: emails and written messages you send to us.

We do not collect sensitive data (health, financial account details, biometric data) and do not knowingly collect data from persons under 18.

3. Legal Basis for Processing

• Contract performance: processing necessary to deliver the coursework you enrolled in.
• Legitimate interest: responding to enquiries, improving course materials, and maintaining records.
• Consent: analytics and marketing cookies, where selected.
• Legal obligation: retaining records required under Thai law.

4. How We Use Your Data

• Responding to enquiries about tracks and enrolment.
• Managing your enrolment and delivering course access.
• Sending schedule updates and relevant course communications.
• Improving course materials based on aggregated student feedback.
• Complying with applicable legal obligations in Thailand.

We do not sell personal data. We do not share it with third parties for their marketing purposes.

5. Data Retention

Enquiry records are retained for 12 months from the date of last contact. Enrolment records are retained for 5 years following course completion to comply with financial and educational record obligations. Analytics data is retained for a maximum of 14 months and then deleted.

6. Data Security

• Data is stored on servers with access controls and encryption at rest.
• Access to personal data is limited to staff who need it to perform their role.
• We conduct periodic reviews of our data handling practices.
• In the event of a breach affecting your data, we will notify you and the relevant authority as required by the PDPA.

7. Third-Party Services

We may use the following third-party services which may process data on our behalf:

• Google Analytics — website usage analytics (optional cookie).
• Payment processors — for handling track fees; we do not store card details.
• Email delivery services — for sending course communications.

These providers process data under their own privacy policies and data processing agreements with us.

8. Cookies

We use essential cookies to operate the site and optional analytics/preference cookies where you have given consent. You can manage your cookie preferences at any time via our Cookie Policy page.

9. Your Rights Under the PDPA

As a data subject under Thai law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interest.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Personal Data Protection Committee of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies directly.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have done so, we will delete the data promptly.

12. Changes to This Policy

We may update this policy periodically. We will post the updated version on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries:

• Email: [email protected]
• Address: 16 Ratchadamnoen Road, Phra Sing, Chiang Mai 50200, Thailand